01629 816 235 | info@peakdistrictbusinesshub.co.uk

Terms and Conditions

Updated May 2018
How we use cookies
Who we are
Terms of use
Ownership, Copyrights and Trademarks
Changes to these Terms and Conditions
Contributions to www.peakdistrict.gov.uk
Liability Disclaimer
Processing Personal Information

How we use cookies

Changes in the law mean that from 26 May 2011, we need your permission to save cookies on your machine.
Please read the below carefully and let us know if you have any questions

Cookies are small files which are sent to your browser (for example Internet Explorer or Firefox) and stored on your computer’s hard disk. They only identify your computer and not you personally.  The cookies we use are:
Website session cookie: This cookie is set by our website’s content management system (Squiz Matrix) and enables us to login and administer the site. It does not affect public users.

Google Analytics web analytics cookies: These cookies are used to help record your use of this website. They are used to collect statistics about site usage such as when you last visited the site. This information is then used to improve the user experience on our website.  The Google Analytics cookies contain randomly generated IDs used to recognise your browser when you read a page. The cookies contain no personal information and are used only for web analytics.  The Google Analytics cookies are called _utma, _utmb, _umtc, _utmz, and _ga.  They will appear in the list of cookies under peakdistrict.gov.uk.  _utma tracks whether you have visited the website before.  It is set to expire 2 years after your last visit.  _utmb establishes a ‘user session’ and tracks which pages you look at on this visit to the website.  It is set to expire 30 minutes after your last visit.  _utmc is connected with _utmb and expires when you closed your browser, rather than just visit another website. _utmz tracks whether you have come to the website from a search engine, another website or have typed the web address directly into your browser. It is set to expire 6 months after it was last set. _ga is used to distinguish users and is set to expire 2 years after it was last set.

Click through here for more information about Google’s Privacy Policy (covers Google+ and YouTube)

Cookies for social media  

We have a Twitter account ( @peakdistricthub), Instagram account (@peakdistricthub), LinkedIn account (INSERT) and a Facebook page ( www.facebook.com/peakdistricthub).

These social media websites use cookie technology. For more information, please see the Twitter Privacy Policy and Facebook Privacy Policy. INSERT Instagram and LinkedIn privacy policies.

Cookies for Coherent 

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Cookies for HubSpot 

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We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.

To delete cookies or reject cookies If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.   Under settings you can also delete individual cookies or any cookies that your browser has stored. You can find more information on how to delete and control cookies at http://www.aboutcookies.org/Default.aspx?page=2 or  https://cookies.insites.com/disable-cookies/

If you are making a purchase from our online shop (shop.peakdistrict.gov.uk) we will also use cookies to keep track of the transaction from one page to the next.

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Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose.

Who We Are

This website has been developed by the Peak District National Park Authority.

Terms of use

What you are allowed to do

You may print off one copy only of any individual page for your own personal use. This includes making copies solely for the purpose of storing the same into a cache memory or copies made when the file is downloaded, as long as you do not do any of the things detailed under “What you are not allowed to do”.

What you are not allowed to do

You are not allowed to copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any material contained in this website except as set out above in “What you are allowed to do”.

You are not allowed to copy any material from this website for any commercial purpose.

You are not allowed to remove any copyright, trademark or other intellectual property notices or watermark contained in the original material or from any material copied or printed from the website.

You are not allowed to use the website for any activities that breach any laws, infringe any other parties rights, or breach any standards, content requirements or codes published by any relevant authority.

You are not allowed to use the site in any way that interferes with our systems, other users or harasses, menaces or harms anyone. You will indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of, or in any way connected with, use of the site by you or any other person using your login information.

You are not allowed to use the site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

Ownership, Copyrights and Trademarks

This website consists of images, texts, formats and styles of presentation, software (including HTML code) and material analogous to it (“Material”). All copyright and other moral, ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively by or is licensed to the Peak District National Park Authority.

You acknowledge our rights to the Material. Save as provided elsewhere in these Terms you must not copy, modify, manipulate, transmit, perform, publish, display, license or create derivative works from Material accessed through this website. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice, other than that contained in the original material.

This website also contains certain trademarks (whether granted or applied for), graphics, logos and service names (“Devices”). The Devices may not be copied or reproduced in any format (save as provided elsewhere in the Terms), or used in connection with any product or service without the consent of the Peak District National Park Authority or in any manner that is likely to cause confusion among the public, disparages or discredits the Peak District National Park Authority or a subsidiary. All other trademarks not owned by the Peak District National Park Authority or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Peak District National Park Authority or its affiliates.

Changes to these Terms and Conditions

We may at any time change or modify all or any part of these Terms. By browsing this website you are accepting that you are bound by the terms and conditions and disclaimer current at that time, so you should check these each time you visit the site.

Contributions to www.peakdistrict.gov.uk

Any people who are used as subjects from photographs, and are identifiable from those photographs, must give written permission for their use on the website. This must be obtained from the parent or guardian if a child or young person is the subject.

Where you are invited to submit any contribution to www.peakdistrict.gov.uk (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant the Peak District National Park Authority a perpetual, royalty-free, non-exclusive, sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in our Privacy Policy.
If you do not want to grant to the Peak District National Park Authority the rights set out above, please do not submit your contribution to www.peakdistrict.gov.uk.

Further, by submitting your contribution to www.peakdistrict.gov.uk, you warrant that your contribution:
Is your own original work and that you have the right to make it available to the Peak District National Park Authority for all the purposes specified above. You must not violate, plagiarise, or infringe the rights of third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights.

  • Is not defamatory
  • Does not infringe any law
  • Indemnifies the Peak District National Park Authority against all legal fees, damages and other expenses that may be incurred by the Peak District National Park Authority as a result of your breach of the above warranty; and
  • Waives any moral rights in your contribution for the purposes of its submission to and publication on www.peakdistrict.gov.uk and the purposes specified above.

Further:

Contributions must be civil and tasteful

  • Contributions must be constructive and polite, not mean-spirited, offensive, abusive or contributed with the intention of causing trouble.
  • No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.
  • No spamming or off-topic material: we don’t allow the submission of the same or very similar contributions many times.
  • Please don’t re-submit your contribution, or contribute off-topic material.
  • No advertising
  • Only contributions in English will be accepted.
  • No impersonation
  • No inappropriate (e.g. vulgar, offensive etc) user names
  • You may not submit any defamatory or illegal or unlawful material of any nature in www.peakdistrict.gov.uk. This includes text, graphics, video, programs or audio.
  • Contributing material with the intention of committing or promoting an illegal act is strictly prohibited.

The views expressed by members of the public which may appear on this website are not necessarily those of the Peak District National Park Authority.

If you breach these Terms of Use

If you fail to abide by these Rules, you will be sent an email which informs you why your contribution has been refused or edited.

If you post or send offensive or inappropriate content anywhere on or to www.peakdistrict.gov.uk or otherwise engage in any disruptive behaviour on the website, and the Peak District National Park Authority considers such behaviour to be serious and/or repeated, the Peak District National Park Authority may use whatever information is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer, school or email provider about the infringement/s.

The Peak District National Park Authority reserves the right to delete any contribution, at any time, for any reason.

Liability Disclaimer

We have taken reasonable steps to ensure the information provided by us on this website is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources or by the providers of other information or of other parties linked to or from the website.

All such information is provided in good faith and the Peak District National Park Authority excludes liability for any errors, omissions or misleading information (unless made recklessly or fraudulently) to the maximum extent permitted by law, together with all implied warranties in connection with such information.

This website contains hyperlinks to other websites i.e. sites published by parties other than Peak District National Park Authority. Such hyperlinks are provided for your reference only. The Peak District National Park Authority does not operate such sites and is therefore not responsible for their content. Furthermore, our inclusion of the hyperlinks does not imply any endorsement of material on such websites or any association with their operators.
If you wish to establish a hyperlink from your website to this website, or wish to frame all or any part of this website, you need our consent in writing. Please contact webmaster@peakdistrict.gov.uk

We make no warranty or representation relating to the availability of this website and have no liability to you should this website become unavailable to you for any reason.

In no circumstances shall the Peak District National Park Authority be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to loss of profits or savings, arising out of, or in any way connected with, the use of any data or information services displayed on this site. This shall not apply to direct personal injury or death.

The use of this website and these Terms shall be subject to the laws of England and the jurisdiction of the English courts.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

Processing Personal Information

When you provide us with personal information (e.g. to subscribe to services, receive newsletters or updates, comment on planning applications or respond to consultations and surveys) we must tell you what it will be used for, who it may be shared with, how long we will retain it for and what rights you can exercise in respect of the information, including how to opt-out of receiving information.  In general, any information you provide will only be used within the Peak District National Park Authority and by our service providers and partners. It will never be supplied to anyone outside the Peak District National Park Authority without first obtaining your consent, unless we are obliged or permitted by law to disclose it.

For more information on how we handle your personal information and your rights in relation to the information then please see our full Privacy Notice

Users 16 and under

If you are aged 16 or under, you will need to get permission from your parent/guardian before you provide us with any personal information.

Website accessibility

The Peak District National Park Authority web site has been designed and developed to provide users with a more enjoyable interactive experience of the National Park and to find out more about the National Park Authority. The new site is designed to be inclusive and to provide access to all users regardless of technological or physical disability.

Not only is there a legal obligation for the content of the site to be made accessible to disabled users (Disability Discrimination Act 1995 and Equalities Act 2010), but the Peak District National Park Authority also has a duty to the communities of the National Park and aspires to provide information based on people’s needs rather than legal obligation.

Using this website

The website can be navigated using a keyboard and mouse, a keyboard on its own using the tab key, or a screen-reader such as JAWS. We are working on making the website easier to read on smart-phones and similar devices.

The website is structured with 5 main sections: 

  • Visiting – which tells you have to make the most of a visit to the Peak District;
  • Learning About – which includes information about our Learning & Discovery team; 
  • Planning – which includes information about development control; 
  • Looking After – which gives more details about our teams and projects; 
  • Living In – which gives information mostly of interest to residents and businesses within the Park;
    and Shop and Donate which links to our online shop and donation facilities.

The website also includes a Search tool to allow you to quickly find information pages.

W3C Compliance

In order to ensure that the content of this site is accessible, the Peak District National Park Authority web site has been designed and constructed in accordance with the guidelines provided by the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI).

The WAI guidelines state that in order for a web site to be considered accessible, it must at least conform to all Priority 1 checkpoints. All templates on this web site conform to not only all the Priority 1 checkpoints, but also to all Priority 2 checkpoints. This is known as ‘Double A conformance’ to the guidelines. We believe that, by aiming for Double A conformance wherever possible, we have built a web site that will be accessible by the vast majority of users, whatever their platform, connectivity and abilities.

All templates have been approved to priority 2 (AA) and all warnings identified have been manually checked for conformance.

We use a variety of tools to test the website including:

  • validator.w3.org which checks the HTML code on the website templates is valid
  • jigsaw.w3.org which checks the CSS code on the website’s style-sheets is valid
  • cynthiasays.com which checks for WAI compliance
  • sitebeam.net which checks the site for a number of issues including spelling mistakes
  • Total Validator which can test multiple pages at once for technical issues
  • Firebug to monitor slow pages and other technical issues

If you notice something on the website which you think might contravene accessibility standards, please let us know by contacting Customer Services on 01629 816200 or emailing customer.service@peakdistrict.gov.uk

Visual design

Colours – We have tried to use colours throughout the web site that provide maximum contrast between foreground and background items and also various features on the page including headers, body text and hyper-links.

If you have difficulty reading text on this website due to the combination of black text on a white background, you can change your web browser settings to over-ride the colours. Instructions on how to do this can be found on the BBC Accessibility website.

Images – All interface graphics and images throughout the web site have been assigned an Alt-text attribute, which describes the contents or function of the item.

Hyperlinks – We have chosen the standard hyper-link blue colour for all active hyper-link text items, as this is the most accessible and recognisable standard for link items.

CSS – Style-sheets have been used for all visual items and text. This means that you can change the text size form within the browser by:

selecting ‘View’ from the menu and then ‘Text size’

holding the ‘Ctrl’ key and pressing the ‘+’ sign

holding the Ctrl key and using the wheel-mouse to zoom in and out

PDF Files

There are some documents in portable document format (PDF) for downloading on this web site. The Adobe Acrobat Reader can be freely downloaded from: http://www.adobe.co.uk/products/acrobat/readstep2.html (external site, opens new window)

Viewers with visual difficulties may find it useful to investigate services provided to improve the accessibility of Acrobat document: http://www.adobe.com/accessibility (external site, opens new window).

If you have difficulty viewing any of the PDF documents on our website, in the first instance you should ensure that you have the latest version of the Adobe Acrobat Reader on your machine. If you still have problems after updating your reader, please contact customer.services@peakdistrict.gov.uk for assistance.

Word Files

There are some documents in Microsoft Word format for downloading on this web site. A word viewer can be freely downloaded from: Microsoft Download centre (external site, opens new window).

CSV Files

What is a CSV file?

CSV (Comma-Separated-Value) is a common file type used to import data from one software application to another, with commas separating the values in each field.

How do I view a CSV file?

This file format allows for data to be easily retrieved into a variety of applications, they are best viewed within one that will allow the easy manipulation of data that is in displayed in columns. Common examples of such applications are those that are used to create spreadsheets, such as Microsoft Excel or Open Office Calc.

To open the CSV file in Excel:

Open Microsoft Excel and click on the ‘Open’ icon or go to ‘File->Open…’.
In the window that pops open, click on the drop-down menu labelled ‘Files of type:’ and select ‘Text Files’.
Navigate to your csv file, select your file and click ‘Open’.

If you don’t have access a suitable application, you can also view the data in either an ASCII text-editor or a word-processor. However, since neither of these two application types has the facility to easily format the width of the data columns, quite a bit of manual reformatting may be required to view properly.
You may be able to view the file in your browser, or you may want to download the file by ‘right-clicking’ on the link and save the file to your computer.

Accessibility

Accessibility  is about making our online information available to as many people as possible, whatever their needs.

This accessibility statement applies to www.peakdistrict.gov.uk, democracy.peakdistrict.gov.uk and portal.peakdistrict.gov.uk.  These websites are run by Peak District National Park Authority. We want as many people as possible to be able to use our websites. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • We’ve also made the website text as simple as possible to understand.
  • AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • At 200% it is difficult to use a keyboard to navigate the menu
  • Some content that moves cannot be paused using a keyboard
  • most older PDF documents aren’t fully accessible to screen-reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • some information is presented as map data and not accessible using a screen-reader
  • some form controls, buttons and interactive tools are not labelled
  • you cannot change colours, contrast levels and fonts using functionality on our website
  • some of our older videos may not have captions or may rely on auto-generated captions which may not be completely accurate

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email customer.service@peakdistrict.gov.uk,
  • call 01629 816200 from 8.30am – 5pm, Monday to Thursday, and from 8.30am – 4.30pm on Fridays

We’ll consider your request and get back to you within seven working days.

If you cannot view the map on our ‘contact us’ page, call or email us [add link to contact details page] for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by telephone on 01629 816200 or email customer.service@peakdistrict.gov.uk asking for comments to be sent to the IT Web Manager.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our main reception area and board room at Aldern House have audio induction loops and are accessible by wheelchair. Disabled parking is available if you drive through the lower car park and down the hill to the archway.

INSERT PART ABOUT THE ROOM ITSELF AND WHEELCHAIR ACCESS

Please get in touch before you visit it if you have access needs by calling our Customer and Business Support team on 01629 816200 or emailing customer.service@peakdistrict.gov.uk

Technical information about this website’s accessibility

Peak District National Park Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Some of our videos are not captioned, or may rely on auto-generated captions and may not be completely accurate.

Some information is provided as content within a map. This doesn’t meet WCAG 2.1 success criterion 1.1.1 Non-text Content. We aim to publish all content that is only available in a map as HTML, or if this is not possible to tell you how you can access the information by other means.

Issues with navigation

At 200% zoom it is is difficult to use a keyboard to navigate the menu on all pages of the website. This doesn’t meet WCAG 2.1 success criteria 2.1.1 Keyboard and 3.2.1 On Focus.

Issues with link purpose

The handles on image sliders aren’t labelled.   This doesn’t meet WCAG 2.1 success criteria 2.4.4 Link Purpose (In Context) and 4.1.2 Name, Role, Value.

Issues with PDFs and other documents

Many of our PDFs and other documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

We aim to ensure that any new documents we publish meet accessibility standards, however some new documents do not.

Accessibility of our other websites and online services

We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) online surveys; the online version of our ParkLife magazine; booking systems for cycle hire, camping and guided events; applying for planning permission; and finding information using online maps.

Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this.

When procuring new online systems and website designs, meeting accessibility standards is included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

Timeline for fixing issues

We aim to fix the issues with navigating and link labelling by the end of September 2021.

We are reviewing the processes causing some new PDFs to be published with accessibility issues in July 2021 and aim to address the issues and ensure all new PDFs are accessible by the end of September 2021.  We are reviewing the scale and scope of the work to remediate PDFs published since September 2018 and will update this accessibility statement when this review is complete.

Content that’s not within the scope of the accessibility regulations

Videos

Some of our older videos lack captions and do not meet accessibility standards. The accessibility regulations do not require us to add captions to videos produced before 23 September 2020 if they’re not essential to providing our services. Any new videos we publish will meet accessibility standards.

Live video

We do not plan to add captions to our live video streams because live video is exempt from meeting the accessibility regulations.

External links

This website links to third-party, external websites or services that may not be fully accessible.
PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix PDFs associated with historic planning applications.

How we tested this website

This statement was prepared on 23 September 2019. It was last reviewed on 29 June 2021.

This website was last tested on 22 June 2021. The test was carried out internally by Peak District National Park Authority staff.

We tested this website in the following ways:

  • WCAG 2.1 compliance using a third-party automated service (scanned every 5 days and reviewed regularly)
  • regular testing using a suite of browser-based accessibility reporting tools

We tested:

  • our main website available at https://www.peakdistrict.gov.uk

our secondary websites, available at

  • https://democracy.peakdistrict.gov.uk
  • https://portal.peakdistrict.gov.uk

What we’re doing to improve accessibility

We are undertaking a comprehensive review of all Park District National Park Authority websites and services to test, identify and fix accessibility issues.

This statement will be updated as improvements are made to the websites.